Redeem in the right place
Each store has a redeem option in its account or wallet section where you enter the code to add credit to your balance. Redeem the code first to load your balance, then make your purchase from that balance.
When a code will not work
A code that fails is usually the wrong store, the wrong region, or a typo from a hard-to-read character. Re-check each character carefully, confirm the store and region match, and keep your purchase reference in case you need help.
Quick tips
- Type codes carefully; common look-alike characters cause most redeem errors.
- Redeem to your balance first, then buy, so the credit is safely stored.
- If it fails, verify store and region before assuming the code is bad.
- Keep your order reference until you confirm the credit landed.